Privacy Policy

1. Who We Are

Lead Dispatcher is an MQL routing and meeting dispatch platform operated by Marvin, a French simplified joint-stock company (SAS) registered under SIREN 907 981 237.

For any questions about this Privacy Policy, contact us at: privacy@leaddispatcher.io

2. What Data We Collect

We collect data you provide directly and data generated through your use of the service:

• Contact and account data: name, work email address, company name, job title, and phone number provided when you sign up or request early access.
• Usage data: pages visited, features used, routing rules configured, and actions taken within the platform.
• Technical data: IP address, browser type, device identifiers, and referring URLs collected automatically via server logs and analytics tools.
• Communications: any messages you send us via email, chat, or support channels.

3. How We Use Your Data

We use the data we collect to:

• Provide, maintain, and improve the Lead Dispatcher service.
• Communicate with you about your account, product updates, and support requests.
• Send you marketing emails about Lead Dispatcher (you can unsubscribe at any time).
• Analyze usage patterns to improve product features and performance.
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases:

• Contract performance: to provide the service you requested.
• Legitimate interests: to improve our service, prevent fraud, and conduct marketing (where not overridden by your rights).
• Consent: where we have asked for and received your explicit consent (e.g., marketing emails).
• Legal obligation: to comply with applicable laws.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Service providers: infrastructure, email delivery, analytics, and CRM tools used to operate the service (e.g., hosting providers, Stripe for payments). These providers are bound by data processing agreements.
• Integrations you authorize: when you connect Lead Dispatcher to your CRM (Salesforce, HubSpot, Pipedrive), data flows to those platforms per your configuration.
• Legal authorities: when required by law or to protect our rights.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the service. After account deletion, we delete or anonymize your data within 90 days, except where a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Export your data in a portable format.
• Withdraw consent at any time (without affecting prior processing).
• Lodge a complaint with your local data protection authority (for EEA residents, this is the CNIL in France).

To exercise these rights, email privacy@leaddispatcher.io.

8. Cookies

We use cookies and similar technologies to operate the website, remember your preferences, and analyze traffic. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

9. Data Transfers

Your data may be processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) in compliance with GDPR.

10. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Lead Dispatcher is a B2B service intended for business use. We do not knowingly collect data from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "last updated" date at the top of this page reflects the most recent revision.

13. Contact

Marvin — Lead Dispatcher
SIREN: 907 981 237
Email: privacy@leaddispatcher.io